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Operations

Application Operations Specialist (Application NOC)

HanoiJunior/MiddleFull-timeDeadline: August 16, 2026

About the company

VinSmart Future (VSF) is Vingroup's technology company, formed by merging the Group's entire technology ecosystem. As a core driver of Vingroup's future growth, VSF is AI-first - with artificial intelligence as the foundation of everything we build. With a talented team of nearly 4,000 local and international technology experts, VSF focuses on creating high-utility technologies that enhance lives and connect data, models, and infrastructure to unlock new possibilities.

You'll serve as the 24/7 monitoring front line for GSM's technology applications and services — spotting incidents early, handling them by the book, and coordinating with stakeholders to keep systems stable and the user experience smooth. This is an opportunity to build deep expertise in application, systems, and infrastructure operations at large scale

Responsibilities

  • Monitor real-time dashboards, alerts, logs, and the operational status of assigned applications.

  • Receive, verify, and log initial incidents in the ticketing system; classify severity as P0/P1/P2/P3 per operational procedures.

  • Execute basic troubleshooting checklists within your authorized L1/App NOC scope.

  • Escalate to the correct L2/L3 track (DevOps, Application Operations, SRE, Engineering, or vendor) when an issue exceeds your scope.

  • Track SLA, timeline, owner, and resolution status until each incident is handed over or closed.

  • Keep runbooks, checklists, shift logs, and shift-handover reports complete and up to standard.

  • Coordinate with Customer Support, Product, Tech, and Ops to assess user and operational impact.

  • Record recurring errors, noisy alerts, and operational bottlenecks, and propose improvements.

Requirements

  • College/University degree in IT, Information Systems, Computer Engineering, or a related field.

  • 1–3 years of experience in NOC, IT Operations, Application Operations, DevOps/SRE, Helpdesk, Technical Support, or an equivalent role.

  • Willing to work 24/7 shifts (8 hours per shift) according to the operating model.

  • Experience monitoring dashboards, alerts, logs, and ticketing systems.

  • Proficient with — or able to quickly learn — tools such as Grafana, Datadog, ELK/Kibana, Prometheus, Zabbix, and Jira Service Desk.

  • Able to read and understand basic logs, error messages, metrics, and API status to perform initial incident verification.

  • Familiar with incident handling, escalation, SLA tracking, and shift handover processes.

  • Basic-to-intermediate English reading comprehension for technical documentation.

  • Careful, disciplined, quick to react, and able to stay calm in a high-pressure operations environment.

Nice to have

  • Experience operating high-traffic mobile/web applications; basic understanding of APIs, servers, databases, networking, cloud, and containers.

  • Basic SQL for querying data/logs during incident investigation.

  • Prior experience as a DevOps, SRE, Engineer, Technical Support, or Product specialist.

  • Relevant certifications such as ITIL Foundation, Linux, Cloud Fundamentals, or Datadog/Grafana.

  • Clear, concise communication during incidents and escalations; strong sense of ownership, seeing incidents through until handover or closure.

  • A service-oriented mindset that prioritizes system stability and user experience.

Benefits

  • Income competitive with the market.
  • Lunch allowance.
  • Preferential rates across the Group's ecosystem: tuition discounts (Vinschool), healthcare (Vinmec), resorts (Vinpearl), vehicle purchase (VinFast), and home rental or purchase (Vinhomes) … under the Group's policies.
  • Full insurance coverage as required by the Labor Law (Social, Health, UI), plus Company-provided personal health insurance based on position level, and periodic health check-ups at reputable hospitals and health centers nationwide.
  • Access to strategic, large-scale key technology projects.
  • The opportunity to work in a professional technology environment that brings together scientists, experts and engineers from leading technology companies in Vietnam and worldwide.
  • Free learning resources on Udemy, Coursera and O'Reilly; internal workshops; certification sponsorship; and special mentorship programs from the Group's and Company's leadership.
  • The chance to join the Group's technology clubs and internal tech events to learn and turn personal projects and ideas into reality.
  • Training programs to become an "Internal Trainer" and share expertise, with special benefits.
  • 12 annual leave days, plus public holidays and Tết as regulated by law.

Working Hours

  • 05 official working days at the office (Monday – Friday).
  • 02 remote working days per month on Saturdays on a rotating schedule.
  • Flexible working hours with check-in window from 08:30 – 09:30.
  • Proactively manage time to complete 08 working hours/day.

Work Location

  • Technopark Building, Hanoi

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