Operations
Software Operations Specialist
About the company
VinSmart Future (VSF) is Vingroup's technology company, formed by merging the Group's entire technology ecosystem. As a core driver of Vingroup's future growth, VSF is AI-first - with artificial intelligence as the foundation of everything we build. With a talented team of nearly 4,000 local and international technology experts, VSF focuses on creating high-utility technologies that enhance lives and connect data, models, and infrastructure to unlock new possibilities.
Responsibilities
Operate and monitor software systems serving the Company's business and operations, ensuring the systems run stably, continuously, and efficiently.
Track, detect, and coordinate handling of arising incidents; work with development units, vendors, and stakeholders to fix and optimize systems.
Participate in deploying, upgrading, configuring, and accepting new software systems or changes to existing systems.
Perform data Backup, restore, and check data availability per regulations.
Support users at L1/L2 level; receive, analyze, and handle support requests related to software systems.
Manage user accounts, access permissions, and perform control activities per information-security regulations.
Coordinate with departments to review accounts, check security, and handle system-operation issues.
Support deploying new features, perform basic testing, and support operations after deployment.
Support system deployment at new sites when required.
Build and update operating documentation, user guides, and take part in internal user training.
Propose solutions to improve operational efficiency, optimize processes, and enhance user experience.
Requirements
Qualifications & Experience
Bachelor's degree in Information Technology, Information Systems, or related fields.
At least 03 years of experience in software operations, system support, or enterprise application administration.
Experience with one or more enterprise software systems such as CRM, ERP, BI/Reporting, SharePoint, RPA, or similar platforms.
Basic knowledge of databases (MySQL, SQL Server, or equivalent), able to run queries and check data for operations.
Understanding of Windows Server, Linux server environments, and infrastructure components for system operations.
Knowledge of cloud platforms (AWS, Azure, GCP) is an advantage.
Experience with CMS platforms such as WordPress, Drupal is a plus.
Skills
Ability to analyze, handle incidents, and coordinate with multiple stakeholders.
Good communication and user-support skills.
A sense of responsibility, proactivity, and a continuous-improvement mindset.
Ability to work independently and in a team effectively.
Ability to read and understand English technical documents.
Preferred
Experience operating large-scale software systems serving multiple units or users.
Experience working with software vendors and system implementation partners.
Understanding of IT risk management, information security, and IT service operation processes.
Benefits
- Income competitive with the market.
- Lunch allowance.
- Preferential rates across the Group's ecosystem: tuition discounts (Vinschool), healthcare (Vinmec), resorts (Vinpearl), vehicle purchase (VinFast), and home rental or purchase (Vinhomes) … under the Group's policies.
- Full insurance coverage as required by the Labor Law (Social, Health, UI), plus Company-provided personal health insurance based on position level, and periodic health check-ups at reputable hospitals and health centers nationwide.
- Access to strategic, large-scale key technology projects.
- The opportunity to work in a professional technology environment that brings together scientists, experts and engineers from leading technology companies in Vietnam and worldwide.
- Free learning resources on Udemy, Coursera and O'Reilly; internal workshops; certification sponsorship; and special mentorship programs from the Group's and Company's leadership.
- The chance to join the Group's technology clubs and internal tech events to learn and turn personal projects and ideas into reality.
- Training programs to become an "Internal Trainer" and share expertise, with special benefits.
- 12 annual leave days, plus public holidays and Tết as regulated by law.
Working Hours
- 05 official working days at the office (Monday – Friday).
- 02 remote working days per month on Saturdays on a rotating schedule.
- Flexible working hours with check-in window from 08:30 – 09:30.
- Proactively manage time to complete 08 working hours/day.
Work Location
- Technopark Building, Hanoi
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