Operations
Senior Application Operations Specialist (Application NOC)
About the company
VinSmart Future (VSF) is Vingroup's technology company, formed by merging the Group's entire technology ecosystem. As a core driver of Vingroup's future growth, VSF is AI-first - with artificial intelligence as the foundation of everything we build. With a talented team of nearly 4,000 local and international technology experts, VSF focuses on creating high-utility technologies that enhance lives and connect data, models, and infrastructure to unlock new possibilities.
Play a core role in monitoring, coordinating, and resolving application incidents, ensuring stable service operation and meeting SLA commitments. Work closely with DevOps, SRE, and Engineering teams to perform root-cause analysis, improve processes, and raise operational quality.
Responsibilities
Monitor system/application operations by shift, ensuring timely detection of alerts and incidents.
Support L1 Operators in handling complex alerts, verifying incidents, and escalating correctly to L2/L3.
Operate and update runbooks, checklists, shift-handover procedures, and NOC operations documentation.
Track P1/P2/P3 incidents on the ticketing system, updating timeline, owner, SLA, and handling status.
Coordinate with DevOps, SRE, Application Operations, and Engineering to follow remediation until the service is stable.
Participate in war-rooms, postmortems/RCA, and follow action items after incidents until closure.
Operate dashboards on Grafana, Datadog APM, logging platforms, and Jira Service Desk.
Track NOC KPIs: MTTD, MTTA, MTTR, SLA compliance, alert volume, false alert rate.
Support training L1 Operators and propose improvements to alerts, dashboards, runbooks, and automation.
Requirements
College/University degree in IT, Computer Engineering, Information Systems, or a related field.
3–5 years of experience in NOC, IT Operations, Application Operations, Helpdesk L2, or system operations.
Experience monitoring applications/systems via dashboards, alerts, logs, and ticketing systems.
Able to use at least some tools such as Grafana, Datadog, ELK, Prometheus, Zabbix, Jira Service Desk, or equivalent.
Able to read logs, metrics, and error messages to verify and initially isolate incidents.
Basic understanding of API, server, database, network, cloud, and container is an advantage.
Familiar with incident handling, escalation, shift-handover, and ticket update processes.
Working-level English for reading technical documents.
Preferred
Experience operating applications with large user bases.
Experience working with DevOps, SRE, Engineering, and Customer Support.
Basic SQL to look up data/logs for incident investigation.
Experience improving checklists, runbooks, alert rules, or dashboards.
Skills & qualities: careful, disciplined, quick-reacting in an operations environment.
Clear, concise communication during incidents or escalations.
An ownership mindset, following incidents until handed over or closed.
Able to support L1 Operators during shifts. Willing to work in shifts if the operating model requires.
Benefits
- Income competitive with the market.
- Lunch allowance.
- Preferential rates across the Group's ecosystem: tuition discounts (Vinschool), healthcare (Vinmec), resorts (Vinpearl), vehicle purchase (VinFast), and home rental or purchase (Vinhomes) … under the Group's policies.
- Full insurance coverage as required by the Labor Law (Social, Health, UI), plus Company-provided personal health insurance based on position level, and periodic health check-ups at reputable hospitals and health centers nationwide.
- Access to strategic, large-scale key technology projects.
- The opportunity to work in a professional technology environment that brings together scientists, experts and engineers from leading technology companies in Vietnam and worldwide.
- Free learning resources on Udemy, Coursera and O'Reilly; internal workshops; certification sponsorship; and special mentorship programs from the Group's and Company's leadership.
- The chance to join the Group's technology clubs and internal tech events to learn and turn personal projects and ideas into reality.
- Training programs to become an "Internal Trainer" and share expertise, with special benefits.
- 12 annual leave days, plus public holidays and Tết as regulated by law.
Working Hours
- 05 official working days at the office (Monday – Friday).
- 02 remote working days per month on Saturdays on a rotating schedule.
- Flexible working hours with check-in window from 08:30 – 09:30.
- Proactively manage time to complete 08 working hours/day.
Work Location
- Technopark Building, Hanoi
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